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How to : Manage your Contacts
A recent feature addition now provides you with the ability to view all help desk contacts and manage their individual profiles. Any client, customer, end user or ticket requestor is essentially a...
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Tip of the week - Using the summary view of a contact's profile
Rapid turnaround time is one of the key ingredients to providing exceptional support to your contacts. The ability to achieve this rests on a number of factors, one of them being the ability to gauge...
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